JOIN OUR TEAM
We are currently looking to hire

Join the dynamic team of Squash on Fire as it is ramping up for its brand new 8 court facility in Washington DC, which will be opening May 2017.

Great people are everything. They drive us to be the premier squash facility in the nation by providing our guests with an experience like no other – every day. Are you ready to play?

Equal Employment Opportunity

All employment decisions are made without regard to race, age, creed, sex, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as is protected by local, state or federal law.

Current vacancies
Front Desk Pro (Part-Time)

Responsible for guest happiness from the moment they enter the club. Maintain check-in and check-out activities. Sign in new players and proactively solve guest issues. Answer guest inquires via a multi-line phone system and email. Greet and direct guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate. Maintain working knowledge of pro shop inventory and assist guests with purchases.

Qualifications

Basic qualifications:

  • High school graduate or equivalent
  • Good oral and written communication skills
  • Available to work a minimum of 20 hours per week
  • Must have flexibility with scheduling – Weekends, Holiday, and Early Morning/Late-evening shifts should be expected
  • Must participate in CPR/AED/First-Aid certification and continued training

Preferred qualifications:

  • Experience in a health and fitness club environment
  • Experience in the retail soft goods industry
  • Experience playing squash, tennis, racquetball or other sports
  • Experience in a guest services environment
  • High school, college, club athlete participation

Applicants for employment must possess work authorization that does not require now or in the future sponsorship by the employer for a visa.

Pay Rate: $13.25/hr

To apply please email manager@squashonfire.com

Guest Services Manger

The Guest Services Manager is responsible for the operation of the SOF facility including, but not limited to, guest management and relations, facility management, safety and security, and supporting the Front Desk Pro staff.GSMs set the standard of excellence for the Front Desk and are the primary driver in guest experience.The Guest Services Manager reports directly to the Director of Operations.

Though GSMs are not the Front Desk’s direct manager, you are responsible for the facility when on-shift which means giving direction and redirecting employees as needed. In the instance that an employee is not responding, being insubordinate, or other issues arise, the GSM should bring in the Director of Operations to address.

GSMs are a liaison to SOF staff from upper management and should communicate any and all employee issues (lateness, policy violations, positive feedback, insubordination) to the General Manager before the conclusion of their shift via e-mail.

Key Areas of Focus:

  • Increase guest satisfaction by providing a clean and welcoming environment, ensuring the facility is in working order, all supplies are fully stocked as well as responding professionally and personally to all guest e-mails and calls same day.
  • Maintain a high level of customer communication through personal interaction
  • Following up with new guests and welcoming them into our community
  • Increase Front Desk Pro satisfaction by providing feedback and a supportive environment

Responsibilities:

  • Perform routine tasks including, but not limited to, completing monthly inventory, restocking and maintaining the pro-shop, maintaining logs, routinely walking through the facility, communicating all issues to appropriate parties, and providing feedback and any performance issues regarding Front Desk Pros to the Director of Operations.
  • Complete weekly machine preventative maintenance and address any maintenance or equipment, or AV issues that are visible to guests.
  • Communicate effectively with Front Desk Pros to ensure they are aware of all recent policy changes, promotions, and announcements
  • Communicate supply and pro-shop needs
  • Create and maintain an environment where Front Desk Pros enjoy working at the Facility.

Daily Tasks:

  • Ensure the Front Desk staff is on time and appropriately dressed
  • Opening/ Closing checklists have been fully completed
  • Respond and complete any outstanding messages in the digital phone log book
  • Launder dirty towels as needed
  • Respond to any inquiries via Manager@SOF email
  • Complete GSM Shift Checklist
  • Correct any booking issues of client concerns through the manager account
  • Walk through the facility every half hour to check all is in order, greet guests, pick up loose balls, etc.

Job Type: Part-time

Open availability including some nights and weekends required

$16.00 /hour

To apply e-mail Vjacques@squashonfire.com

Come experience
Squash on Fire